與捷克人打交道這些商務準則要記牢-新華網

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Cultural Clues, Do’s & Taboos: Communication Guidelines for the CZECH REPUBLIC

與捷克人打交道這些商務準則要記牢

　　When setting business appointments in the Czech Republic, always make them well in advance.

　　在捷克共和國從事商務交往活動時，一定要提前把注意事項弄清楚。

　　Punctuality for meetings is an important aspect of Czech business culture and it is taken extremely seriously. It is generally considered inappropriate to be more than five minutes late.

　　準時參會是捷克商務文化中非常重要的一部分，捷克人十分重視守時習慣。一般認為遲到五分鐘以上都是不妥的。

　　Do not interrupt or raise the level of your voice during business discussions with Czech business people.

　　與捷克人進行商務討論過程中，別人在説活時，盡量不要插話，也不要提高説話音量。

　　Respect your Czech counterparts' sense of personal space. Close personal contact with business acquaintances is frowned upon and should be avoided at all times.

　　尊重捷克生意夥伴的私人空間。即使是比較熟悉的生意夥伴之間，捷克人也會對談話中的肢體接觸感到不適。任何時候都要注意避免過于親密。

　　Don't refuse any invitation offered to you, as crucial business decisions are often made outside the business environment. The Czechs value hospitality as a means through which to build both personal and business relationships.

　　不要拒絕捷克商人對你發出的任何邀請，因為他們重要的商業決策通常都是在辦公區域外做出的。捷克人認為熱情好客是構建人際關係以及生意關係的一大橋梁。

　　Expect to participate in some form of small talk and introductory conversation before entering into business discussions with Czech business people.

　　在和捷克人洽談商務時，最好先寒暄閒聊，進行自我介紹，然後再切入主題。

　　Don't be surprised if your Czech counterparts ask you about your personal earnings. This is an acceptable line of enquiry to strangers in the Czech Republic.

　　當捷克夥伴詢問你的個人收入時，不要感到驚訝。在捷克共和國，陌生人之間詢問收入是可以接受的。

　　Czechs are non-confrontational and often take an indirect approach to business dealings. If they lower their eyes and become silent, they are uncomfortable with something you have said.

　　捷克人不喜歡與人起衝突。在進行商務交易時，他們通常會採用間接方式來回應。如果他們在交談時垂下眼睛、沉默不語，就表明他們不滿意你説的話。

　　It will take several meetings for your Czech business associates to become familiar with you and appear comfortable and friendly.

　　捷克人要通過多次商務會談後才會和你慢慢熟識起來，之後的交談會變得輕松友好。

　　One of the most underlying and inherent features of the Czech culture is their polite and humble approach to life.

　　捷克人有個根深蒂固、與生俱來的特點：禮貌，謙遜。

　　During business dealings a direct “no” will often be replaced by an expression such as “it is difficult” or “we will see” in order to avoid confrontation and maintain a certain level of politeness.

　　在進行商業交易時，捷克商人不會直接説“不”，而會換一種表達方式，如“這有點難辦”或“再説吧”，在避免衝突的同時還能保有必要的禮貌。

　　Business is conducted slowly. You will have to be patient and not appear ruffled by the strict adherence to protocol.

　　商務進展速度緩慢時，你應該耐心地洽談，不要對捷克人嚴守規章的做法感到氣惱。

　　Business is hierarchical. Decision-making power is held at the top of the company. Decisions are reached slowly.

　　商業是分等級的。決策權掌握在公司的高層領導手中。所以做決策要花的時間比較長。

　　Avoid high-pressure tactics. Czechs generally offer what they expect to get and do not often give counter-offers.

　　不要採取高壓策略。一般來説，捷克人願意付出與他們的預期收益對等的條件，通常不接受討價還價。

　　Czechs are private people until they get to know you. They are formal and reserved. Once you develop a personal relationship, Czechs open up a bit, but they are never overly emotional.

　　在足夠了解你之前，捷克人十分注意保護個人隱私。他們待人謹慎、內斂。一旦你們成為朋友，捷克人會變得開放一些，但也不會過于表露感情。

　　Leadership and authority is vertical in structure. Czech managers maintain their status and separate themselves from subordinates. As a result of the hierarchical system of Czech business, decision-making power is centralized and is rarely questioned or challenged by those of a lower rank.

　　領導力和權威性為縱向結構。捷克的經理人存在地位觀念，會和下屬保持一定距離。由于捷克商業的這種等級體係，決策權會比較集中，很少會遭到下屬質疑或挑戰。

　　5 Key Topics to Use in Conversation

　　交談中宜出現的5個話題

　　1. Weather, nature and historical beauty

　　天氣狀況、自然和歷史美景

　　2. Your home country, city and culture

　　來自哪個國家、哪座城市以及當地文化

　　3. Your work experience and humorous anecdotes as they relate to work

　　工作經歷、與工作有關的趣聞軼事

　　4. Hobbies and sports such as golf, tennis and soccer

　　興趣愛好和運動項目，如高爾夫、網球和足球

　　5. Anything about art, music and culture