HO CHI MINH CITY, March 31 (Xinhua) -- The sentence " If you are not satisfied with the hospitals service, please press here!" will appear on screens at outpatient departments across all of public hospitals here, as a new system that encourages patients to voice their dissatisfaction with hospitals to improve the quality of care is put into operation by the municipal Health Department.
The first system was installed at the city's Pediatrics Hospital 1 on Friday, Vietnam News Agency reported.
Through the new computer-based system, patients are able to access an e-survey which covers questions on 15 kinds of services in hospitals, such as registration for health checks, registration to use health insurance, payment of hospital fees, treatment of caregivers, attitude and communication of hospital staff, quality of toilets, and quality of vehicle parking service.
The online system is connected to hospital management as well as the Health Department, and they are able to view the answers submitted. A weekly report will be sent to the department to supervise hospitals in improving healthcare service quality.
